Returns
All goods are sold via tentenprotection.com and dispatched manually from a single UK location.
Cooling off period
Under the Consumer Contracts Regulations 2013, customers have 14 days from receipt of goods to notify us that they wish to return an item.
Returned items must be:
- Unworn, unwashed, unused
- In their original condition and packaging
To initiate a return, email team@tentenprotection.com within 14 days of delivery, quoting your order number and reason for return.
Return Process
Once your return request is approved, you will be provided with return instructions.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Refunds are issued to the original payment method via Stripe or Wise.
Refunds are processed within 1-10 working days after the returned item has been received and inspected.
Original delivery charges are non-refundable unless the return is due to a fault or error on our part.
Faulty or Incorrect Goods
If an item is faulty, damaged, or incorrect, please contact us at team@tentenprotection.com as soon as possible, providing your order number and details of the issue.
Faulty goods are assessed in line with the Consumer Rights Act 2015. Normal wear and tear, accidental damage, or misuse are not considered faults.
Where a fault is confirmed, we will offer a repair, replacement, or refund as appropriate, including any applicable return postage costs.
Contact Our Team
Please include your order number and details when contacting us at team@tentenprotection.com. We aim to respond within 2 working days.