FAQs
Do I need an account to place an order?
No. Orders can be placed without creating an account.
How long does delivery take?
Delivery times vary depending on your location.
UK orders are typically delivered within 2–5 working days from dispatch.
International delivery times vary by destination. Full details are available on our Delivery page.
What is your returns policy?
You can return items within 14 days of receiving your order, provided they are unused, unworn, and in their original condition.
Returns must be requested by contacting us first. Full details are available on our Returns page.
How do I choose the correct size?
Sizing guidance is provided separately on the relevant product pages.
If you’re unsure, contact us before ordering and we’ll be happy to help.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to amend or cancel it.
Contact us as soon as possible after placing your order.
How do I contact you?
Email us at team@tentenprotection.com and we’ll get back to you as soon as possible.